According to Garcia, "Because of the price tag and the emphasis on long-term relationships...Compatible Partners' users are seen as quite desirable." After approval by the questionnaire, eharmony begins to match members regardless of their subscription status.A member's list of matches does not indicate which members are paying or non-paying, so users may not be able to communicate with all of their matches.
In 2018, the Advertising Standards Authority stated that an eharmony ad which included the lines, "It's time science had a go at love," and "Imagine being able to stack the odds of finding lasting love entirely in your favor," was misleading.
When the ASA asked for evidence supporting eharmony's claims that their scientifically proven matching system increases the odds of finding love, eharmony was not able to provide any.
It launched in 1995 and is now available in 24 different countries.
Members set up a profile, upload photos and can then search through profiles to find a good match.
If you want a more personal approach to finding matches than online dating provides, consider enlisting the help of a professional matchmaker.