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So you should get the extra payments taken after you tried to cancel the payment, plus any interest charged on those payments.

For example, if you had a £30/mth gym contract, and found yourself charged for three more months after cancelling, then you should get £90 plus any interest you paid on that amount (for example, if it was on a credit card you didn't pay off).

Turn detective – check back over a few months to see what repeats.

Continuous payment authorities effectively mean you give a company your debit or credit card details and say "take a payment whenever you think I owe you".

The Financial Ombudsman is the official body for settling disputes between individuals and financial companies.

Last modified 12-Oct-2019 06:08