If we are not able to resolve a complaint, you may submit it through the EU online dispute resolution platform at
Please note that a complaint submitted through the online platform will not be considered unless you have raised it with us first.*Data based on an extrapolation from Research Now survey conducted in April 2018, among a representative sample of 10671 persons aged 18 in the UK, which has been combined with the total population of this age group (Source Eurostat 2018).3% of interviewees have ever been in a relationship with someone they claim having met on Match.
We are a member of the Online Dating Association (ODA).
We are committed to maintaining standards, protecting users and giving those users assurance as outlined in Our Guiding Principles. A link to our customer service arrangements is provided here.